Heard & Held

<p><strong>Sometimes, you don’t need advice. You don’t need fixing. You just need to be heard.</strong></p>

<p><em>Heard & Held</em> is a private, 1-on-1 virtual session created for those moments when you simply need someone to talk to—without judgment, interruption, or pressure.</p>

<p>Whether you’re feeling emotionally heavy, healing, anxious, or just tired of holding it all in… this is your space.</p>

<h3>💬 What to Expect:</h3>
<ul>
  <li>A 30- or 60-minute session via Zoom or phone (your choice)</li>
  <li>A safe, sacred space to release what’s on your heart</li>
  <li>Zero judgment, zero pressure—just grounded support</li>
  <li>Complete confidentiality</li>
</ul>

<h3>📧 How to Book:</h3>
<p>After your purchase, I’ll email you to schedule your session. You may also reach out directly at <strong><a href=\"mailto:rashidasturk@gmail.com\">rashidasturk@gmail.com</a></strong>.</p>

<h3>⚠️ Important Disclaimer:</h3>
<p>This is not therapy or medical advice. If you are in crisis or experiencing abuse, please contact professional resources. I reserve the right to report any disclosure of active abuse, violence, or threat of harm.</p>

<p>💛 Everything you share is completely confidential—always.</p>

<p><strong>Let yourself be heard. Let yourself be held. You are not alone here.</strong></p>

Return, Refund & Cancellation Policy

(For Coaching Packages and Heard & Held Sessions)

 Every coaching and Heard & Held session is a sacred space created for your healing, growth, and alignment. Because each session is time-based and personalized, these policies help protect both your investment and my time.

1. Refund Policy

  • Individual sessions (including Heard & Held) are non-refundable once purchased.
  • Coaching packages are refundable within 48 hours of purchase, provided that no sessions have been completed.
  • After 48 hours—or once the first session has been held—no refunds will be issued.
  • If Holistically Rah must cancel and cannot reschedule, you will receive a full refund for any unused session(s) or remaining package balance.

This policy honors both our time and energy while ensuring fairness and accountability on both sides.

2. Scheduling & Time Zone

All sessions are scheduled in Eastern Standard Time (EST) unless otherwise stated. Please verify your time zone carefully when booking to avoid scheduling conflicts. After purchase, you’ll receive a confirmation email with your appointment details and session link.

3. Rescheduling Policy

Life happens—and flexibility matters:

  • You may reschedule up to 24 hours before your session without penalty.
  • Reschedules made within 24 hours of your session may result in a forfeited appointment.
  • Repeated last-minute reschedules may affect your ability to book future sessions.

4. Cancellation Policy

  • Cancellations made at least 24 hours in advance may be rescheduled to another date.
  • Cancellations made less than 24 hours in advance, or no-shows, will forfeit the session with no refund.
  • For multi-session packages, missed or canceled sessions do not roll over beyond the package expiration date.

5. Late Arrivals

Please arrive on time for your scheduled session. If you are more than 15 minutes late without prior communication, the session will be considered a no-show and marked as completed. Sessions that start late due to client delay will still end at the originally scheduled time.

6. Technical Issues (Virtual Sessions)

  • If technical issues occur on my end (Zoom, phone, etc.), your session will be rescheduled at no cost.
  • If issues occur on your end, please communicate promptly so we can use the remaining time as effectively as possible.

7. Emergencies

True emergencies happen. If something unexpected arises, please reach out as soon as possible. At my discretion, one-time rescheduling may be offered in emergency situations.

8. Contact

For cancellations, reschedules, or refund requests within the allowed timeframe, please email:
📧 holisticalllyrah@gmail.com.com

Final Note

By booking a coaching package or Heard & Held session, you acknowledge that you’ve read and agreed to this policy. These boundaries are here not to restrict you—but to help you honor your own growth, protect your time, and stay committed to your healing journey.